18 June 2020 | News
Designed by healthcare and digital experience experts, Digital XM for Telehealth captures patient experience feedback, identifies the key drivers for satisfaction and adoption, and prioritizes focus areas to help organizations deliver business outcomes
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Qualtrics, the leader in customer experience and creator of the experience management (XM) category, today announced a new healthcare solution called Digital XM for Telehealth. The solution includes pre-built assets, digital listening posts, and an XM playbook to help healthcare organizations deliver the best patient experience possible by identifying and closing experience gaps along the patient’s telehealth journey.
As the demand and availability for telehealth continue to rise, organizations are navigating a new and unfamiliar environment without a clear view of their patients’ needs and preferences. Digital XM for Telehealth helps healthcare organizations understand patient signals along the telehealth journey to drive the following outcomes:
“As providers invest in telehealth applications, it’s critical that they design and deliver the experience with a patient-centric approach,” said Laura Cooley, PhD, Academy of Communication in Healthcare and Editor-in-Chief, Journal of Patient Experience. “Organizations can utilize patient feedback to meaningfully support providers in developing enhanced telehealth communication skills.”
Qualtrics’ Digital XM for Telehealth includes:
“Building and maintaining patient trust is more important in today’s environment than ever before. This requires organizations to continuously listen, analyze, and take action on feedback as the digital experience is increasingly becoming the patient experience,” said Susan Haufe, Chief Industry Advisor for Healthcare, Qualtrics. “At Qualtrics, we’re leveraging our technology and expertise to help healthcare organizations accelerate their digital transformation journeys as they also navigate a new era of healthcare.”
Digital XM for Telehealth is built on the Qualtrics XM Platform™, which maintains the highest security certifications including ISO 27001 and FedRAMP. Qualtrics is also HITRUST certified, which means its technology platform provides customers the tools they need to manage HIPAA compliance.